Terms & Conditions

1. Introduction

1.1. Welcome to Tick, the innovative mobile application revolutionizing the car wash industry in the UAE. These Terms & Conditions ("Terms") govern your experience with Tick, encompassing your access to and utilization of the Tick mobile application ("App") and the range of services it offers. By engaging with Tick, whether by downloading, installing, accessing, or utilizing the Tick App, you signify your acceptance and agreement to abide by these Terms. Should you dissent from any provision within these Terms, please refrain from using the Tick App or its services.

1.2. These Terms constitute a contract between you and Tick, establishing the legal framework for your engagement with the Tick App. Beyond these Terms, your use of the Tick App and services is subject to adherence to our Privacy Policy, alongside any additional terms, policies, guidelines, or agreements referenced herein, collectively forming the operational ethos of Tick's digital ecosystem.

2. User Accounts

2.1. Account Creation: The journey with Tick commences with the creation of a user account. By registering, you affirm that the information provided is truthful, accurate, current, and complete. You are obligated to maintain the confidentiality of your account credentials and are accountable for all activities occurring under your account. Prompt notification of any unauthorized access or breach is requisite.

2.2. Account Security: Safeguarding the sanctity of your account is paramount. Tick implores users to fortify their accounts against unauthorized access through prudent measures, such as selecting robust passwords and availing multi-factor authentication where feasible.

2.3. Account Termination: Tick reserves the prerogative to suspend, terminate, or disable accounts, contingent upon its discretion. Such actions may be instigated due to contraventions of these Terms, the perpetration of abusive conduct, or the engagement in fraudulent activities.

3. Booking and Payments

3.1. Service Bookings: Embarking on a journey towards a pristine vehicle necessitates the booking of car wash services through the Tick App. The agreed-upon fee for the service is incumbent upon you upon booking confirmation. Notwithstanding, service availability may hinge upon Rider availability, scheduling logistics, and other circumstantial variables beyond Tick's purview.

3.2. Payment Methods: Tick affords users a multitude of payment avenues, inclusive of credit/debit cards, digital wallets, and other electronic payment modalities. By furnishing payment details, users confer Tick with authorization to debit the designated payment method for rendered services.

3.3. Cancellation and Refunds: The cancellation policies and refund protocols are contingent upon the specifics of the service in question, encompassing factors such as timing and any ancillary conditions. Users are impelled to familiarize themselves with the intricacies of these policies, delineated within our Refund Policy.

4. Car Wash Services

4.1. Service Providers: Integral to Tick's operational framework are independent car wash service providers ("Riders") who effectuate service provisions. Riders are not affiliates or agents of Tick, with the latter disclaiming supervision or endorsement of their actions or performance.

4.2. Quality Assurance: Upholding the sanctity of service quality is a cornerstone of Tick's ethos. Nevertheless, the veracity, safety, or aptness of the services tendered cannot be unconditionally guaranteed. Users are encouraged to promptly apprise Tick of any concerns, enabling swift remediation.

4.3. Service Modifications: Tick retains the authority to enact modifications, suspensions, or terminations of any car wash service, service option, or feature extended through the App, sans antecedent notice. Such alterations encompass revisions to service availability, pricing structures, and service specifications.

5. User Conduct

5.1. Compliance: The utilization of the Tick App and services mandates compliance with extant laws, regulations, and these Terms. Users are precluded from engaging in any form of unlawful, fraudulent, deceptive, abusive, or harassing behavior, cognizant of the repercussions attendant to contravention.

5.2. Prohibited Activities: Users are strictly prohibited from engaging in activities detrimental to the Tick ecosystem, inclusive of hacking endeavors, spamming ventures, phishing expeditions, malware dissemination, or unauthorized access attempts.

5.3. Content Standards: The dissemination of objectionable content through the Tick App is proscribed, encompassing content deemed unlawful, harmful, offensive, defamatory, discriminatory, or infringing upon the rights of others.

6. Intellectual Property

6.1. Ownership: The intellectual property portfolio underpinning the Tick App is the exclusive purview of Tick and its licensors, encompassing trademarks, service marks, copyrights, patents, and proprietary information.

6.2. Limited License: Users are granted a limited, non-exclusive, non-transferable license to utilize the Tick App and its contents for personal, non-commercial purposes, contingent upon compliance with these Terms.

6.3. User Content: By virtue of uploading, posting, or transmitting content through the Tick App, users confer upon Tick a perpetual, worldwide, royalty-free license to utilize said content for operational, promotional, and enhancement purposes.

7. Limitation of Liability

7.1. Disclaimer: Tick and its affiliates disclaim liability for any direct, indirect, incidental, special, consequential, or punitive damages arising from the utilization of the Tick App or services, including but not limited to loss of profits, data, or goodwill.

7.2. No Warranty: Tick disclaims all warranties, whether express or implied, pertaining to the accuracy, reliability, completeness, timeliness, availability, suitability, or security of the Tick App or its services.

8. Governing Law

8.1. Applicability: These Terms shall be governed by the laws of the United Arab Emirates, sans regard to conflicts of law principles.

8.2. Jurisdiction: Disputes arising from or pertaining to these Terms, the Tick App, or services are within the exclusive jurisdiction of the courts in the UAE.

9. Modifications to Terms

9.1. Modification: Tick retains the prerogative to modify, revise, or update these Terms sans prior notification. Such alterations shall assume immediate effect upon their posting on the Tick App.

9.2. Notification: Reasonable efforts shall be made to notify users of material changes to these Terms through conspicuous notices on the Tick App or other requisite channels.

10. Contact Us

For any queries, concerns, or elucidations concerning these Terms & Conditions, kindly direct correspondence to:

tickuae@gmail.com

Our dedicated customer support team stands poised to address your queries and assuage any apprehensions engendered by these Terms or our services.